Bangalore Jurisdiction Only

Our products are all covered by a specific warranty, We therefore kindly ask you to read it carefully. This Warranty applies only to furniture utilized under normal household use and conditions.

Terms and duration

Any request for assistance under this warranty shall be made through the retailer from whom the purchase was made and shall require a dated proof of purchase. The request of service shall be made promptly following the discovery of any alleged defect.

Your Karlsson product is covered, under normal use and starting from the date of purchase:
  • For a period of ten (10) years for the internal frame construction.

  • For a period of three (3) years for the electric mechanisms. After the first year from date of purchase, this warranty covers only parts and materials for repair and does not cover labour.

  • For a period of two (2) years the leather against tearing and splitting. After the first year from date of purchase, this warranty covers only parts and materials necessary for repair and does not cover labour. We warrant our furniture coverings are 100% genuine leather when specified.

This warranty does not cover any incidental or consequential damage, including loss of time, usage or money. In no event shall our responsibility exceed the purchase price of the product or its replacement. If identical materials are not available at time of repair, we reserve the right to substitute materials of equal quality and value.

Exclusions and exceptions
This warranty specifically excludes claims for:
  • Wrinkling or natural markings from injuries to the skin, variations in grain, or color variations resulting from
    the natural features of the leather.All completely natural high quality leathers will stretch and form comfort creases as
    a result of being sat on. The effect is called puddling.These are proof that only genuine leather has been used.

  • Electrical parts like adapters, electric cup holders or damage from electrical spikes & surges.

  • Cracking or peeling of the leather due to mechanical damage.

  • Damage caused by burns, cuts, animal, or other forms of abuse.

  • Damage due to improper cleaning abuse and negligence.

  • Commercial, contract, rental trade, institutional or other non-residential use.

  • Damage resulting from storage, exposure of the leather to direct sunlight, extreme heat, bright lights or similar
    conditions and, any resulting discoloration etc.

  • Damage by corrosive materials, such as acids or solvents, or dyes, inks, paints, human or animal bodily fluids.

  • Damage resulting from improper use, abuse or acts of God.

  • Damage incurred during the handling and transportation of the product.

  • Floor samples sales or sales made on "as is" basis.

  • Furniture previously repaired by service centres not endorsed by us.

  • Interpretation of defects caused by misinformation or negligence in disclosure by the retailer.

This Warranty shall be considered void:
  • For claims to leather or fabric coverings due to the application of chemicals, cleaners or conditioners not endorsed by us.

  • If the original Purchaser transfers this warranty to other parties or moves from the original delivery address.

  • This warranty does not cover packaging or transportation costs to and from the manufacturer, retailer or other repair point as determined by us.

What to do in case of request of assistance

When applying for assistance under this warranty, the purchaser should contact the retailer from whom the Karlsson product was purchased and submit the claim, as well as the photographs that document the fault or flaw claimed.

The retailer will forward the claim to us when, upon inspection, it is considered a result of poor manufacturing we will thereafter repair or replace, at our sole option, any part of product determined, if necessary by our representative, to contain manufacturing defects relating to frame construction, leather, mechanisms, mattress, workmanship or cushioning.

We advise the purchaser that softening of cushioning and creasing of leather should be expected as a result of normal use and is not to be confused with loss of resiliency due to defects in constructions or materials.There can be minor variations and these are hand crafted products. Leather is a natural material and tanned with modern technology but one can expect mild variations in color shades selected and product delivered at times.The remedies provided under this warranty shall be the exclusive remedies available for claims of alleged defects in material or workmanship. We make no other warranties, except as provided herein whether express or implied, unless otherwise provided by applicable laws.